Shipping policy

Synergy Herbal Works Shipping Policy

Processing Times

All orders are handcrafted and prepared in small batches at our apothecaries in Sparta and Cookeville, Tennessee.

  • Standard processing time: 2–4 business days

  • Peak seasons or special releases: up to 7 business days
    You’ll receive an email confirmation when your order has shipped.

  • We will contact you if we are out of stock on an item

Shipping Carriers

We primarily ship via USPS and UPS, selecting the best option based on weight and destination.

  • USPS First Class or Priority Mail for most retail orders

  • UPS Ground for larger packages

Each order includes a tracking number once it’s on the way.

Shipping Rates

Shipping costs are calculated automatically at checkout.
We offer Free U.S. Shipping on orders over $200 (after discounts, before taxes).

Local Pickup is available at both apothecary locations:

  • Sparta: 11 Liberty Square, Sparta, TN

  • Cookeville: 44 S Cedar Avenue, Cookeville, TN

Select “Local Pickup” at checkout and wait for your ready-for-pickup email before arriving.

Domestic Shipping

We currently ship within the United States.
For international inquiries, please contact hello@synergyherbalworks.com for options and compliance details.

Damaged, Lost, or Missing Packages

If your order arrives damaged, please contact hello@synergyherbalworks.com within 7 days of delivery.
Include photos of the box and affected items so we can process a replacement or refund.

If tracking shows “Delivered” but you haven’t received your package:

  1. Confirm the address on your order.

  2. Check with neighbors or your local post office.

  3. Wait 24 hours (carriers occasionally scan early).

  4. Contact us if it’s still missing — we’ll help file a claim or assist with a replacement.

Warm Weather Advisory

In warm months, salves, balms, and other natural products may soften or melt during transit. This does not affect product quality or safety. Allow items to return to room temperature before use.

Returns & Exchanges

Because our products are handcrafted herbal preparations, we cannot accept returns once shipped.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days so we can make it right.

Order Updates

Customers receive automatic email notifications when:

  • An order is confirmed

  • An order is shipped

  • Tracking information becomes available

If you need further assistance, reach us anytime at hello@synergyherbalworks.com or by phone at (931) 510-5201.